Cookhouse Lab Inc. - Privacy Policy

We at Cookhouse Lab Inc. are committed to protecting your privacy. This Privacy Policy applies to our websites, including, . This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your Personal Information. By using the Websites, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use the Websites.

The terms of our privacy policy, which can be found below, is based on the ten principles set out the Canadian Standards Association’s Model Code for the Protection of Personal Information.

Ten Privacy Principles

1. Accountability: We are responsible for personal information under our control and we have designated individuals who are accountable for our compliance with these privacy principles.

2. Identifying Purposes: We shall disclose the purposes for which we collect your personal information either before or at the time the information is collected.

3. Consent: Your knowledge and consent is required for our collection, use or disclosure of your personal information, subject to certain exceptions set out in the law. Your consent may be expressed in writing, verbally, electronically, and in certain circumstances, may also be implied.

4. Limiting Collection: Your personal information shall only be collected by fair and lawful means, and will be limited to that which is necessary for the identified purposes.

5. Limiting Use, Disclosure and Retention: Your personal information may only be used or disclosed for the purposes for which it was collected, other purposes to which you have consented or if required by law. Your personal information shall be retained only as long as necessary for the fulfillment of identified purposes, or as required or permitted by law.

6. Accuracy: We shall use reasonable efforts to ensure that your personal information is accurate, complete and as up-to-date as is necessary for the purposes for which it is to be used.

7. Safeguards: We shall protect your personal information using security safeguards appropriate to the sensitivity of your information to prevent unwanted release, misuse or intrusion.

8. Openness: Information about our privacy policies and procedures for handling your personal information shall be made available to you.

9. Individual Access: Upon written request, you will be informed of the existence, use and disclosure of your personal information. In addition, you will be given access to your personal information, as permitted by law. You may also verify the accuracy and completeness of your personal information and, where appropriate, request that it be amended.

10. Inquiries and Concerns: You may contact us if you have any questions or concerns about our privacy policies and procedures.

We periodically update this Privacy Policy. We encourage you to review this Privacy Policy periodically.

Important Information

1.1. Changes to this Privacy Policy

We may update or replace this Privacy Policy from time to time by posting a new version online. You should check this page occasionally to review any changes. If we make any material changes we will notify you by posting the revised Privacy Policy on our Websites. This helps you to always be aware of what information we collect, how we use it and under what circumstances, if any, it is disclosed. Your continued use of the Websites and/or continued provision of Personal Information to us will be subject to the terms of the then-current Privacy Policy.

1.2. Contact Us

If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at:, or by postal mail to: Cookhouse Lab, Inc., 60 Adelaide St. E, Suite 1200, Toronto, Ontario, Canada M5C 3E4, Attn: Privacy.

Information We Collect

2.1. When You Visit our Websites

You are free to explore the Websites without providing any information about yourself. However, when you visit the Websites, we may request that you provide Personal Information about yourself and we will collect Navigational Information.

2.2. "Personal Information"

This refers to any information that you voluntarily submit to us through the use of our Websites, and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.

2.3. "Navigational Information"

This refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see section 4 the "Navigation Information" section, below.

2.4. Information About Individuals Under 18

The Websites are not intended for or targeted at individuals under 18, and we do not knowingly or intentionally collect information about individuals under 18. If you believe that we have collected information about an individual under 18, please contact us at:, or by postal mail at: Cookhouse Lab Inc., 60 Adelaide St. E., Suite 1200, Toronto, Ontario, Canada M5C 3E4, Attention: Privacy, so that we may delete the information.

How We Use Information We Collect

3.1. We Never Sell Personal Information

We will never sell your Personal Information to any third party.

3.2. Use of Personal Information

In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to: (a) improve your browsing experience by personalizing the Websites and to improve underlying marketing software; (b) send information to you which we think may be of interest to you by post, email, or other means; and (c) provide other companies with anonymized statistical information about our users -- but this information will not be used to identify any individual user. We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your unique Personal Information to the third party. In addition, we may share data with trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information.

3.3. Use of Navigational Information

We use Navigational Information to operate and improve the Websites and underlying marketing software. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about the Software Provider.

3.4. Customer Testimonials and Comments

We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer's consent via email prior to posting the customer's name and testimonial.

3.4. Use of Credit Card Information

We do not directly collect credit card information from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.

3.5. Service Providers

We employ other companies and people to provide services to visitors to our Websites, such as the use of underlying marketing software, and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.

3.6. Security of your Personal Information

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive Personal Information (such as geo-location data) is collected on our Websites and/or transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

If you have any questions about the security of your Personal Information, you can contact us at:, or by postal mail at: Cookhouse Lab Inc., 60 Adelaide St. E., Suite 1200, Toronto, Ontario, Canada M5C 3E4, Attention: Privacy.

3.7. Social Media Features

Our Websites include social media features (“ Social Media Features”), such as the Facebook Like button, the Share This button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

3.8. External Websites

Our Websites provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

3.9. Retention of Personal Information

We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about our services and products, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request, as described in the "Opting Out and Unsubscribing" section below.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

3.10. International Transfer of Information

To facilitate our global operations, we may transfer and access Personal Information from around the world, including Canada. This Privacy Policy shall apply even if we transfer Personal Information to other countries. We have taken appropriate safeguards to require that your Personal Information will remain protected.

3.11. Corporate Events

If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered on the Websites. In this event, you will be notified via email and/or a prominent notice on our Website, of any change in ownership, uses of your Personal Information, and choices you may have regarding your Personal Information.

3.12. Compelled Disclosure

We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights; protect your safety or the safety of others; investigate fraud; or comply with a law, court order or legal process.

Navigational Information

4.1. Cookies

Cookhouse Lab Inc. use cookies or similar technologies to analyze trends, administer the Website, track users’ movements around the Website and to gather demographic information about our user base, as a whole.

We use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize pages on our Websites, a cookie helps us to recall your specific information on subsequent visits. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the customized features.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Websites you visit. Cookhouse Lab Inc. keeps track of the Websites and pages you visit within Cookhouse Lab Inc., in order to determine what portion of the Website is the most popular or most used. This data is used to deliver customized content and promotions within the Website to customers whose behavior indicates that they are interested in a particular subject area.

4.2. Log Files

We may collect demographic information, such as your postal or zip code, age, gender, preferences, interests and favourites using log files that are not associated with your name or other Personal Information. There is also information about your computer hardware and software that is automatically collected by us. This information can include: your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by Cookhouse Lab Inc. for marketing purposes, to maintain the quality of the Websites and to provide general statistics regarding use of the Website. For these purposes, we do link this automatically-collected data to Personal Information, such as name, email address, address and phone number.

4.3. Clear Gifs (Web Beacons/Web Bugs)

We employ a software technology called clear gifs (a.k.a. “web beacons” or “web bugs”), that help us better manage the Website by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of visitors to our Websites. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages or in emails and are about the size of the period at the end of this sentence. We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. We tie the information gathered by clear gifs in emails to our customers' Personal Information. If you would like to opt-out of these emails, please see "Opting Out and Unsubscribing".

4.5. Third Party Tracking Technologies

The use of cookies and web beacons by any tracking utility company is not covered by our Privacy Policy. We do not have access or control over these third party tracking technologies.

How to Access & Control Your Personal Data

5.1. Reviewing, Correcting and Removing Your Personal Information

Upon request Cookhouse Lab Inc. will provide you with information about whether we hold any of your Personal Information. You have the following rights with respect to that information:

· To request access, correction, updates or deletion of your personal information;

  • To object to processing of your personal information;
  • To restrict processing of your personal information;
  • To request portability of your personal information; and
  • To opt out of being solicited by Cookhouse Lab Inc.,

To exercise any of these rights, please contact us at:, or by postal mail at: Cookhouse Lab Inc., 60 Adelaide St. E., Suite 1200, Toronto, Ontario, Canada M5C 3E4, Attention: Privacy. We will respond to your request to change, correct or delete your information within a reasonable timeframe, and notify you of the action we have taken.

If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

You have the right to complain to a data protection authority about our collection and use of your personal information.

5.2. To Unsubscribe From Our Communications

You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our commercial electronic messages, contacting us at:, or by postal mail at: Cookhouse Lab Inc., 60 Adelaide St. E., Suite 1200, Toronto, Ontario, Canada M5C 3E4, Attention: Privacy.

5.2. Anti-Spam Policy

Cookhouse Lab Inc. is committed to providing transparency to outside parties with respect to the compliance of the organization’s electronic communication with Canada’s Anti-Spam Legislation, in effect as of July 1st, 2014, and its relevant rules and regulations (hereinafter “ CASL”). To that end, the Cookhouse Lab Inc. Anti-Spam Commitment is a formal statement of rights and obligations which is made available to outside parties. It is intended to inform outside parties of the type of responsible and transparent practices adopted by Cookhouse Lab Inc. when electronically communicating with outside parties, to inform outside parties about who they may contact at Cookhouse Lab Inc. for any concern pertaining to electronic communications, and to inform such outside parties of where and how they may unsubscribe to any electronic communications from Cookhouse Lab Inc.. This document also includes a series of answers to questions about spam and Cookhouse Lab Inc. practices that are frequently asked by outside parties that Cookhouse Lab Inc. may communicate with.

5.2.1. Application and Scope

This Anti-Spam Commitment generally applies to any electronic communications sent by Cookhouse Lab Inc. to outside parties and is protected by a range of business procedures, processes and policies to ensure that such communications are done in compliance with CASL. Cookhouse Lab Inc., in its electronic communications with outside parties, has to comply with the rules established by CASL and enforced by the Canadian Radio-television and Telecommunications Commission, the Competition Bureau and the Privacy Commissioner of Canada. CASL regulates all commercial electronic messages (“CEM”), which are messages that include among their purposes, the encouragement of participation in a commercial activity.

5.2.2. What is Cookhouse Lab Inc. doing to comply with CASL?

Cookhouse Lab Inc. has undertaken various initiatives in order to make sure that it is compliant with CASL. It has adopted this Anti-Spam Commitment to provide transparency to outside parties with respect to the compliance of the organization’s electronic communication practices with CASL, as well as undertaken the following initiatives:

Cookhouse Lab Inc. has implemented CASL compliant consent forms

The consent of outside parties is necessary in order for Cookhouse Lab Inc. to send a CEM. This consent typically must be “express”, but in certain circumstances consent can be “implied” and in others, messages are specifically exempt from consent requirements. Cookhouse Lab Inc. has modified certain consent forms in order to ensure that the express consent obtained from recipients is in compliance with CASL.

Your communication preferences can be updated at any time by visiting the Preference Centre, which can be accessed at any time via our website, and you will be notified via email when changes have been made. You can have your email address removed from our mailing lists at any time, although even if you unsubscribe to receiving CEM from Cookhouse Lab Inc., you may still receive electronic messages from Cookhouse Lab Inc. which relate to an ongoing business relationship or which are exempt under CASL.

Cookhouse Lab Inc. has modified its email footers

Cookhouse Lab Inc. has modified its email footers to manage CASL’s consent requirements. Under CASL, all CEM sent must include certain prescribed content. For example, Cookhouse Lab Inc. must clearly identify itself as the party sending the CEM, provide a method whereby the recipient can readily contact Cookhouse Lab Inc., such as a mailing address and one of (i) a telephone number with active response voicemail; (ii) an email address; or (iii) a web address; and provide a working unsubscribe mechanism. CASL compliant email footers have been updated on all CEM sent from Cookhouse Lab Inc., in order to ensure compliance with CASL.

Cookhouse Lab Inc. has incorporated Unsubscribe Mechanisms

Cookhouse Lab Inc. has incorporated unsubscribe mechanisms into all CEM, in order to manage CASL’s consent requirements. Under CASL, each CEM must provide a working unsubscribe mechanism (functional for 60 days), which must be processed without delay, within a maximum of 10 business days. Cookhouse Lab Inc. has set up a uniform process in order to ensure that all unsubscribe requests will be complied with. You may at any time unsubscribe from receiving CEM from Cookhouse Lab Inc. by following the process laid out in the electronic message you receive, or contact: However, even if you unsubscribe to receiving CEM from Cookhouse Lab Inc., you may still receive electronic messages from Cookhouse Lab Inc. which relate to an ongoing business relationship or which are exempt under CASL.

5.2.3. Why are you receiving an electronic message from Cookhouse Lab Inc.?

The types of CEM Cookhouse Lab Inc. may send from time to time could include the following:

· CEM sent to Cookhouse Lab Inc.’s current or potential clients (whether individuals or businesses), by Cookhouse Lab Inc.’s marketing department or Cookhouse Lab Inc.’s sales and business development team. For example, this may be for prospecting purposes or in order to answer a request for information or an inquiry;

· CEM sent to Cookhouse Lab Inc.’s current or potential service providers by various Cookhouse Lab Inc. business units. For example, Cookhouse Lab Inc. may outsource part of its activities to a third party (such as a maintenance company, a translation service provider, etc.) or, Cookhouse Lab Inc. HR department may contact potential employees electronically for recruitment purposes.

· CEM sent to Cookhouse Lab Inc.’s current or potential business partners. For example, this may be for building or finding new ventures and partnerships with industry companies, groups and associations.

If you have received a CEM from Cookhouse Lab Inc. and you believe that you should not have, please assess as to whether you have provided implied or express consent to receive CEMs from Cookhouse Lab Inc., or if an exemption applies.

  • Express Consent : You can verify that you have provided express consent to Cookhouse Lab Inc. (or verify the status of your consent) by reviewing your preferences in the Preference Centre.
  • Implied Consent : Cookhouse Lab Inc. may infer your implied consent if:

· Cookhouse Lab Inc. has an existing business relationship with you or has a former business relationship with you which terminated less than two years ago (for instance, you are a former client);

· Cookhouse Lab Inc. received an inquiry from you within the last 6 months;

· You disclosed your electronic address to a Cookhouse Lab Inc. employee (for example you provided your business card to a Cookhouse Lab Inc. employee) or you conspicuously published your electronic address (for example, via a corporate website or in a brochure) and the CEM sent is in connection with your business role and function.

When is an electronic message exempt under CASL?

If you are receiving an electronic communications from Cookhouse Lab Inc., it may be a message that is exempt under CASL. This would be the case if the message is one the following:

  • you have a personal relationship with the Cookhouse Lab Inc. employee who contacted you, meaning that you have previously had a direct, voluntary, two-way communication;
  • you have a family relationship with the Cookhouse Lab Inc. employee who contacted you;

· the CEM is sent within Cookhouse Lab Inc. (between employees of Cookhouse Lab Inc.);

· the CEM is sent between Cookhouse Lab Inc. and another business, where there is an ongoing relationship between Cookhouse Lab Inc. and this other business;

· the CEM was sent by Cookhouse Lab Inc. to you, in order to respond to your request or inquiry; or

· the CEM was sent by Cookhouse Lab Inc. to you, in order to enforce a legal right or obligation (for instance, if you have an outstanding debt, or breached a contract that you have with Cookhouse Lab Inc., etc.).

In certain situations, your consent is not required for certain types of messages sent by Cookhouse Lab Inc., although you may still unsubscribe from future transmission of similar messages. The type of messages where Cookhouse Lab Inc. does not need your consent is an electronic message that:

  • is sent once, following a referral by a current Cookhouse Lab Inc. client, service provider, business partner or employee who also has a personal or business relationship with you;
  • only provides you with a request for a quote or an estimate;
  • only facilitates or confirms a transaction;

· only provides Cookhouse Lab Inc. warranty, product recall, safety or security information; or

· only provides information about your ongoing use of Cookhouse Lab Inc. services or products or ongoing purchases (including updates and upgrades).

If you have received a CEM, and you believe that you should not have, please contact us immediately at and we will promptly remove your address from our list (within maximum 10 business days).

5.2.4. Social Media

You may be contacted by a Cookhouse Lab Inc. employee via social media, such as LinkedIn, if you are connected on the social network with the Cookhouse Lab Inc. employee, or if you have indicated through your preference settings the fact that you are open to receiving messages about new business opportunities or ventures. You may also be contacted if you have conspicuously published your electronic address (for instance, on a social media website), have not indicated that you did not wish to receive CEM, and the CEM sent is in connection with your business role and function.

5.2.5. What to do if you no longer wish to receive CEM from Cookhouse Lab Inc.?

At Cookhouse Lab Inc., we take the law very seriously. You may unsubscribe at any time from receiving CEM, by visiting the Preference Centre or clicking on the link in any CEM that you may receive from Cookhouse Lab Inc., and we will remove you from our list within ten (10) business days.

5.2.6. Amendment of this Anti-Spam Policy and guidlines

From time to time, Cookhouse Lab Inc. will review and update this Anti-Spam Commitment as required to keep current with rules and regulations, new technologies, standards, our business practices and outside parties’ concerns. We will post any Anti-Spam Commitment changes on this page and, if the changes are significant, we will provide a more prominent notice (including, as the case may be, email notification of Anti-Spam Commitment changes).

5.2.7. Questions or concerns about this Anti-Spam Commitment

If you need further assistance, please contact us at:

Revised June 11, 2018.

Your rights as a concerned person

If personal data is processed by you, you are the person affected i. P. D. DSGVO and you have the following rights to the person responsible:

  • Right to information: You can find out if and which personal data we process from you.
  • Right to correction: If personal data that we process from you is incorrect, we must correct it.
  • Right to be deleted ("Right to be forgotten"): If certain reasons apply, we must delete personal data from you.
  • Right to restriction of processing: Under certain conditions, you can limit the processing of your personal data (e.g. block).
  • Right to Information: Correction, deletion or restriction of processing must be communicated to all recipients of your personal data.
  • Right to Data Portability: You may receive personal data that you provide to us in a machine-readable format.
  • Right to object: You may, at any time, object to the processing of personal data relating to you, which, pursuant to Art. 6 para. 1 lit. e or f DSGVO, appeal.
    -> This includes in particular the opposition to direct mail.
  • Right to revoke the data protection consent form: You can revoke any given consent at any time.
  • Automated decision on a case-by-case basis, including profiling: In certain cases, scoring and profiling may not be performed without the involvement of a verifier.
  • Right to complain to a supervisory authority: You can complain to a data protection supervisory authority. However, we ask you to contact us first to exercise your rights.

Learn more about your rights as an affected person.

6.1. Disclosure of data

Your data will not be passed on to third parties and will be stored and processed exclusively in the European Union.

6.2. Storage duration

If we do not receive confirmation (agreement to further processing) for the further use of data stored by us as a result of your participation in previous Innovation Contests via the registration link, your data will be permanently deleted or blocked after a period of four weeks from the request for registration addressed to you.

If you withdraw your consent and use the "Delete my profile" button in the Tastemakers Portal, your data will be deleted or blocked immediately.

Blocking (restriction of processing) is always carried out if legal retention periods prevent deletion

6.3. Information about your rights (GDPR – General Data Protection Regulation)

According to Chapter III DSGVO - Rights of the data subject, you may at any time upon request and free of charge exercise your rights to

  • Information
    • About the personal data stored about you
  • Correction
    • Correction of your personal data, should we have stored them incorrectly
  • Deletion
    • Your data, if they may no longer be stored
  • Objection
    • Against the processing of personal data relating to them, carried out pursuant to Artikel 6 Absatz 1 of the DSGVO, points (e) or (f)
    • Against direct advertising

6.4. Right to revoke

If the processing is based on a consent, you have the right to revoke this consent at any time without affecting the legality of the processing carried out on the basis of the consent until revocation.

6.5. Data security

We have taken extensive technical and organizational precautions to protect your personal data stored by us from unauthorized access and misuse. Our security procedures are regularly checked and adapted to the state of the art. Our employees are obliged to maintain confidentiality.

Responsible in the sense of GDPR:

Cookhouse Lab Inc.,

60 Adelaide St. E., Suite 1200, Toronto, Ontario, Canada M5C 3E4

Contact the Data Protection Officer

Via e-mail to:

In text form to:

Cookhouse Lab Inc.,

60 Adelaide St. E., Suite 1200, Toronto, Ontario, Canada M5C 3E4